General Terms and Conditions
PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY, AND PRINT AND KEEP A COPY OF THEM FOR YOUR REFERENCE.1. About Us
1.1 This website is owned and operated by Floresta,
1.2 If you need to contact us, please e-mail us at sales@floresta.co.uk.
1.3 All rights in this website are owned by us and any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 When you place an order with Floresta, you are making an offer to buy goods.
2.2 We will send you an e-mail to confirm we are processing your order but this does not mean we have accepted it.
2.3 In the unlikely event that the goods are no longer available, or we have made a pricing mistake on the goods or the delivery cost, we will contact you with the correct details. You may then cancel your order or re-confirm it based on the correct information. If we are unable to contact you within 5 days of you placing you order, we will cancel the order.
2.4 If the goods are not available, we may contact you to offer to supply you with alternative goods. These goods will never be despatched to you without informing you and gaining your agreement to accept the substituted goods.
2.5 Your order will be accepted by us, and a contract will then be formed between us when we despatch the goods to you.
3. Payment
3.1 Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
3.2 Your order will be despatched for delivery only when payment has been made and the funds are cleared.
3.3 All payment are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.
4. Delivery of flowers
4.1 Delivery of flowers will be made by Floresta staff via our own transport where possible, up to a maximum delivery radius of 10 miles from our business address. Outside this area, orders for fresh flowers, will be via our flower relay service
4.2 A delivery charge of £5.00 will be added to your online order for floral deliveries for anywhere specified on the Delivery Area page , When ordering flowers and gifts on the same delivery, all to the same address, then only one delivery charge will apply (subject to remote area access).
4.3 Same Day Delivery to recipients on mainland UK is normally possible on flower orders received by Floresta no later than 1.00 pm (GMT).
4.4 Delivery charge to the rest of UK and International please contact Floresta.
4.5 Customers who request delivery in a remote rural area will be advised prior to any delivery taking place of any additional delivery charges.
4.6 All International deliveries (external to the UK) may take up to 3 working days to deliver. Please note that if we experience problems with your international order, it may take up to 3 working days before you are notified of this.
4.7 Flower deliveries will not normally be made on a Sunday (Valentine's Day and Mothers Day only exceptions) or on UK public holidays. Please contact us if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.
4.8 The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). We will always try to adhere to your requested preference wherever possible.
4.9 We deliver all non-funeral orders between 9.30am and 5pm. We do however; endeavour to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service.
4.10 In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements to ensure delivery is achieved.
4.11 Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.12 In respect of orders outside the UK, Channel Islands and the Republic of Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, these cannot be guaranteed.
4.13 It is possible to inform us of a preferred delivery time within the order process. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.
4.14 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient’s telephone number has not been registered as Ex-directory, we may be required to trace the recipient’s telephone number in order to achieve a satisfactory delivery.
5.Products
5.1 Floresta reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts to provide an item of equal or greater value without notice. All products are subject to availability. 6.2 Products may be delivered in bud to ensure longer life.